Limited Warranty

All goods are supplied with at least 5 years of manufacturer's warranty from the date of delivery in respect of faulty workmanship or materials. New-order sofas come with a 15-year manufacturer frame warranty. Your statutory rights are unaffected. Additional charges will incur as call-out charges and spare parts for any after-sales requests after the warranty period expires. Please ask for pricing. Display items are sold as seen. It is the customer's responsibility to inspect the product before purchasing. The warranty period for display products is 6 months from delivery. The warranty will not cover any defects already displayed during the purchase. However, we may order new parts and carry out the repair work if the customer agrees to pay the cost. These will be covered under warranty if new damages occur during delivery or installation.

What is covered under this limited warranty? 

We will provide an appropriate replacement if the item is no longer sold. At our sole discretion, we must determine what constitutes the right replacement.

What is not covered under this limited warranty?

This limited warranty does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or products. This limited warranty does not cover normal wear and tear, cuts, scratches, or damage caused by impacts or accidents. This limited warranty does not apply if products have been placed outdoors or in a humid environment, e.g. a bathroom. This limited warranty does not cover consequential or incidental damages. Please also follow the recommended weight loads.

What will we do to correct the problem?

We will examine the product and decide, at our sole discretion, if it is covered under this limited warranty. It is considered covered. Through our own service operations, we will then, at our sole discretion, either repair the defective product or replace it with the same or comparable product. If this limited warranty covers it, we will pay the costs of repairs, spare parts, labour and travel for repair staff that we incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by us. Replaced parts become our property.

General Care

The products supplied are to be used for the general purpose which they were designed for. All our products come with care and maintenance instructions. We will not take any responsibility for the misuse of products.